FAQs – T&B Custom Gifts

Below are answers to common questions about shopping on https://tandbcustomgifts.com, operated by T&B Custom Gifts.

1. Where is your business located?

T&B Custom Gifts is a United States–based business.

Business Address:

14286 Fenton Rd, Fenton, MI 48430, United States

2. What products do you sell?

We specialize in custom gifts, personalized products, and gift items for a variety of occasions.

Products may include:

Personalized gifts
Custom mugs and drinkware
Customized apparel and accessories
Special occasion gifts
Holiday and seasonal gifts
Personalized keepsakes and decorative items

Product details and customization options are available on individual product pages.

3. Do you ship internationally?

No. At this time, we ship orders within the United States only.

4. How long does shipping take?

Typical order timelines are:

Order processing: 1–3 business days
Custom production time: May vary depending on personalization requirements
Standard delivery: Approximately 5–7 business days after shipment

Delivery estimates may vary depending on destination, carrier operations, weather conditions, and seasonal demand.

5. How much does shipping cost?

Shipping charges, when applicable, are displayed during checkout before an order is completed.

6. Will I receive tracking information?

Yes. Tracking information is typically provided after an order has been shipped when available from the shipping carrier.

7. What payment methods do you accept?

We accept payment methods available through our secure checkout system, including major credit cards, debit cards, and other supported payment options displayed during checkout.

8. Can I change or cancel my order?

If you need to request a change or cancellation, please contact us as soon as possible.

Because many of our products are customized or personalized, changes or cancellations may not be possible once production or order processing has begun.

9. What is your return policy?

Returns, exchanges, and refunds are handled according to our Refund and Returns Policy.

Please note that personalized and custom-made products are generally non-returnable unless they arrive damaged, defective, or incorrect.

10. What should I do if my order is delayed or missing?

If your order appears delayed or is marked as delivered but has not been received, please contact our support team.

We will make reasonable efforts to assist you and coordinate with the shipping carrier when appropriate.

11. How can I contact you?

Business Name: T&B Custom Gifts

Address: 14286 Fenton Rd, Fenton, MI 48430, United States

Email: support@tandbcustomgifts.com

Phone: +1 810-691-1221

Customer inquiries are reviewed during normal business hours.

12. Is this a legitimate business?

Yes. T&B Custom Gifts operates https://tandbcustomgifts.com and provides custom gifts and personalized products to customers throughout the United States.

Our business information, contact details, shipping information, return policy, payment policy, privacy policy, and terms of use are publicly available on our website to help customers make informed purchasing decisions.

13. How can I contact customer support?

You can contact our customer support team using the following information: