Refund and Returns Policy
This Refund and Returns Policy explains how returns, exchanges, and refunds are handled for purchases made through tandbcustomgifts.com, operated by T&B Custom Gifts.
Return Eligibility
Eligible return requests may be submitted within 30 days of delivery.
To qualify for a return, items must be:
- Unused and in original condition
- Returned with original packaging when applicable
- Free from damage caused by misuse, alteration, or improper handling
Returned items are subject to inspection before a refund or exchange is approved.
Personalized and Custom Products
Because many products offered by T&B Custom Gifts are personalized, custom-made, or produced according to customer specifications, these items are generally non-returnable and non-refundable once production has begun.
Exceptions may apply if a product is received:
- Damaged during transit
- Defective
- Incorrect due to an error on our part
Customers should review personalization details carefully before placing an order.
Non-Returnable Items
The following items are generally not eligible for return or refund unless received defective, damaged, or incorrect:
- Personalized or custom-made products
- Sale or clearance items
- Items marked as Final Sale
- Gift cards
- Products damaged through improper use, storage, or care
Return Authorization
Customers must contact us within 30 days of delivery to request a return authorization.
Please include:
- Order number
- Product name(s)
- Reason for return
- Photos when reporting damaged, defective, or incorrect items
Returns sent without prior authorization may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the return is the result of a defective, damaged, or incorrectly fulfilled order.
We recommend using a trackable shipping method, as we cannot guarantee responsibility for packages lost during return transit.
Refund Processing
Once an approved return is received and inspected, refunds will be issued to the original payment method.
Approved refunds are generally processed within 5–7 business days after inspection. Financial institutions may require additional time to post the refund.
Original shipping charges are generally non-refundable unless the refund results from an error on our part.
Exchanges
Exchange requests may be submitted within the eligible return period and are subject to product availability.
If the requested replacement item is unavailable, a refund or alternative resolution may be offered.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, customers must notify us within 7 days of delivery.
Please provide photographs and order information to assist with our review process.
Approved claims may be resolved through a replacement, store credit, or refund, depending on the circumstances.
Late or Missing Refunds
If you have received confirmation that a refund has been issued but the funds have not yet appeared, please allow additional processing time from your payment provider.
If additional assistance is needed, please contact our customer support team.
Contact Information
Business Name: T&B Custom Gifts
Website: https://tandbcustomgifts.com
Address: 14286 Fenton Rd, Fenton, MI 48430, United States
Phone: +1 810-691-1221
Email: support@tandbcustomgifts.com